CONTACT US

We warmly welcome all customers, partners, and visitors to get in touch with Thalyn for any inquiries, consultation, support, and business-related communication. At Thalyn, we value every customer’s voice and take every consultation seriously. To ensure standardized, efficient, and professional communication services, we have established a unified and dedicated communication channel for all user needs, abandoning complicated and scattered contact methods, so that every user can obtain accurate, official, and reliable customer service support in the simplest way.

Unlike other retail stores that provide multiple contact channels such as phone calls, social media platforms, and real-time online chat, email is our only official and effective contact method. All questions and demands related to our store products and services, including product consultation, style inquiry, model adaptation confirmation, order consultation, after-sales service application, quality feedback, product suggestion, business cooperation consultation, and other personalized demands, can be fully communicated and solved through our exclusive business email. We have no telephone hotline, no social media accounts, and no other online contact channels. Please take the official business email released by our store as the only valid way to contact us to avoid being misled by false information and causing unnecessary trouble.

Our official exclusive business email address is: CustomerService@thalynno1.com

This dedicated email is specially opened and independently operated for Thalyn customer service work, serving all users who pay attention to and purchase our phone case products. We adhere to a user-centric service principle and provide 24-hour all-day accessible email service. No matter it is working days, weekends, or holidays, no matter daytime or late night, our email channel remains unblocked permanently. You can send your questions, demands, feedback and relevant detailed information to our official email at any time according to your own schedule, without worrying about service time restrictions and channel offline problems.

In terms of service response efficiency, we have always maintained a rigorous and efficient service standard. Our professional customer service team is responsible for sorting out, replying and following up on email messages all year round. We promise a standard response speed within 2 hours for all valid emails sent by users. Under normal circumstances, you will receive our targeted professional reply content within 2 hours after the email is successfully delivered. For conventional consultation problems such as product style introduction, mobile phone model adaptation, product material explanation, and store service rules, we will give clear and detailed answers at the first time. For complex problems that need further verification and sorting out, such as after-sales problem handling, order exception feedback, and business cooperation docking, we will first reply to confirm the receipt of your email, and then follow up step by step and feed back the processing progress to you in a timely manner to ensure that every user’s demand is not delayed.

Centralizing all communication work through official email is our deliberate standardized service arrangement. Email communication has unique advantages such as formal records, clear content, detailed information retention, and no missing information, which can perfectly avoid the problems of information omission, unclear communication content and difficult subsequent verification that are easy to occur in instant chat and telephone communication. Every email you send will be systematically archived and manually recorded by our customer service team, which can better track your problem handling progress, accurately sort out your personalized needs, and provide you with more targeted and accurate services in the subsequent communication and service process.

To ensure that we can solve your problems efficiently and accurately, we sincerely suggest that you try to describe your demands in detail when sending emails. If you have product consultation needs, you can clearly explain your mobile phone model, favorite style types, functional requirements and usage scenarios; if you have after-sales service needs, you can attach relevant order information and detailed problem descriptions; if you have product suggestions or cooperation intentions, you can put forward your ideas and demands in detail. Complete information can help our customer service team quickly locate the problem, sort out the solution, and greatly improve the communication and processing efficiency.

In addition to the official email communication channel, we hereby announce our physical offline store address for user inquiry and official business docking purposes. Our offline business address is: Hongxing Road No.1777, Xiuzhou District, Jiaxing City, Zhejiang Province, China, and the corresponding postal code is 314001. This address is only used for official business registration, document receiving, offline business negotiation and other formal work purposes. Please note that our daily customer consultation, product inquiry, after-sales service and other user communication work still uniformly rely on the official business email, and we do not provide on-site temporary reception and offline consultation services for individual users without prior email appointment.

Thalyn has always adhered to the service tenet of professionalism, efficiency, sincerity and standardization. Although we only provide email contact services, we have never reduced our service standards and response quality. The 24-hour unblocked email channel and the 2-hour high-speed response mechanism are our commitment to every customer. We hope to establish a stable, formal and effective communication bridge with every user through standardized and professional service channels, solve all your doubts and demands about our phone case collection store products and services, and bring you a reassuring, comfortable and professional shopping and service experience.

If you have any needs to communicate, please feel free to contact us via our official email CustomerService@thalynno1.com at any time. We will always maintain a serious and enthusiastic service attitude, reply to your messages efficiently, and serve every user who trusts Thalyn wholeheartedly.